All refundable deposits will be processed and returned only to the original payment method used at the time of the initial transaction. This measure is in place to ensure the security, accuracy, and integrity of the refund process, and to prevent unauthorized redirection of funds.

1. Credit/Debit Card Refunds

• If the deposit was paid using a debit or credit card, the refunded amount will be credited back to the same card.
• Once processed, the refund will appear on your card statement in accordance with your card issuer's processing timelines.

2. Alternative Payment Methods

• For deposits paid through alternative payment methods, including De-Fi or bank transfer, the refund will be sent to the linked bank account associated with your payment profile.
• To avoid delays or failed transactions, the receiving bank account must match the name provided during your Know Your Customer (KYC) verification.
• Refunds cannot be redirected to third-party accounts or accounts with mismatched identification details.

3. Processing Timeframes

• While we initiate refunds promptly once eligibility is confirmed, the time required for the funds to reflect in your account may vary depending on your payment provider, bank, or financial institution.
• In most cases, refunds are completed within a few business days, but processing times may be longer in certain circumstances and are outside our direct control.

4. Potential Delays

• If there are any discrepancies with your payment details, incomplete verification information, or issues identified during processing, the refund may be temporarily delayed until the matter is resolved.

5. Customer Support

• Should you have any questions regarding your refund status or require further assistance, our customer support team is available to help and will be happy to provide updates or clarification as needed.