By becoming a host on the Shortlet App platform, you agree to the following terms and conditions:
1. Payment Terms
• Hosts will receive payment after the guest has successfully checked in to the property.
• Payments will be processed minus the platform's 7% service fee, which will be deducted from each booking.
2. Cancellation Policy
• If a host cancels a confirmed booking, a non-refundable cancellation fee of ₦20,000 will be charged.
• Repeated cancellations may result in suspension or removal from the platform.
3. Host Responsibilities
• Hosts are responsible for maintaining the quality, cleanliness, and readiness of the property as described in their listing.
• Hosts must respond promptly to guest inquiries and messages to ensure a smooth booking experience.
• Hosts must be available or provide a reliable point of contact to assist guests during their stay.
4. Guest Interaction
• Hosts must not encourage or advise guests to cancel their bookings for any reason.
• All disputes or issues with a booking must be reported to Shortlet App's support team for resolution.
5. Platform Fee
• A 7% service fee will be charged for every confirmed booking. This fee is non-negotiable and covers operational and marketing costs.
6. Property Listing
• Hosts must ensure that all property details, including photos, amenities, and location, are accurate and up-to-date.
• Misleading information or false advertising will result in penalties or removal from the platform.
7. Compliance with Policies
• Hosts are required to comply with all Shortlet App policies and local laws related to short-term rentals.
• Failure to comply with applicable regulations or platform rules may result in suspension or removal.
8. Prohibited Activities
• Subletting or renting out a property that you do not have legal permission to list is strictly prohibited.
• Hosts must not engage in any fraudulent activities, including manipulating reviews or bookings.
9. Liability
• Hosts are fully responsible for any damages or disputes arising during a guest's stay at their property.
• Shortlet App is not liable for any losses incurred due to host negligence or non-compliance.
10. Termination of Agreement
• Shortlet App reserves the right to suspend or terminate a host's account for violations of these terms or other platform policies.
By using the Shortlet App platform, you agree to these terms and conditions. Shortlet App reserves the right to update or modify these terms at any time. Notifications of changes will be communicated via email or the app.
Last updated on: 12th of February 2025